Atos Healthcare: Still profiting from misery

By Nathan Akehurst and Amy Dunne

Demonstration by Disabled People Against Cuts and Women with Visible and Invisible Disabilities (Winvisible) and allies in London

Whilst the Olympic opening ceremony, quite fairly, glorified our National Health Service, it is nonetheless worth remembering the real state of affairs for a significant number of Britain’s sick.

In April of this year, around 3400 people in Oxford and 10,000 in the county of Oxfordshire were subsisting on Incapacity Benefit (the allowance for those physically unable to work, which ranges within the modest bounds of £88-£105 weekly.

Of that number, roughly two in three were told they were fit to engage in some sort of work.

Employment Minister Chris Grayling would hail the figures, calling the current system ‘a waste of human life’- supremely ironic given that an average of thirty-two people nationally died every week after failing the new incapacity benefit tests in 2011.

Between January and August 2011, 1,100 claimants in the ‘work-related activity group’ alone died. Clearly, mistakes are being made (and have been made since New Labour let the likes of assessors Atos Healthcare loose on the disabled community).

In Oxfordshire, when the cases finally reach a full appeal, around nine out of ten benefit removals have been rejected. Nationally, the figure is 40% (hitting 70% when advocacy groups are representing the claimants.)

The question then remains, why on earth do Atos continue to be able to handle vulnerable people, with a failure rate of almost forty per cent?

Why do Atos assessors have to complete courses in disability healthcare a mere eight or seventeen days long, and are not required to have any prior experience in that field?

What’s more, they are actively encouraged by government to aggressively remove people from the benefits system, along with a program of direct assaults from the state.

Their tests are based on ticking boxes (a frequent complaint is the refusal of assessors to make eye contact with claimants) that distil complex issues into black and white statements, and the experience, even for those who do not lose the money they subsist on, is degrading and disablist.

For instance, the Department of Work and Pensions are appealing against a court ruling which stated (from the June edition of Inside Housing) that ‘The Housing Benefit Regulations 2006, which restrict housing benefit for private renters according to property size, were found to be discriminatory because they do not allow benefit for an extra room where two children cannot share because of disabilities.’

In short, they are defying the courts for the right to make vulnerable people homeless.

In April, I was involved in a flash occupation of the Atos assessment centre on St Aldate’s in Oxford.

Despite making every effort possible to minimise distress to those undergoing Atos’ draconian ‘assessments’, the administrator there had the gall to accuse us of potentially causing harm to the disabled people in the office- as if that is not what their organisation exists to do.

Extensive criticism of the role of assessors has originated from the medical community, with doctors claiming (quite correctly) that the position is one incompatible with the medical duty of prioritising the patient. Meanwhile, Atos made £102m in profit in the first half of 2012, and their poor decisions turned over at appeal, leaving aside physical distress to patients, has cost the British taxpayer £60m.

Yet statistics and the national picture, whilst gritty and relevant, somewhat obscure the personal stories, and the impact they have on real people. Thus I present the story of one victim of Atos, told by the patient’s niece (Amy, a nineteen-year old woman due to start at Ruskin College in Oxford in 2012):

I’m going to begin this story with a question.

There’s a person with severe dyscalculia, dyslexia, cerebral palsy, arthritis and a club foot: what job could this person possibly do?

Neither manual labour nor service or administration work would be viable.

I came to the conclusion that there were absolutely no jobs available that could be suited to her- however, this is not what that Atos decided at their assessment.

After the examination to assess her claim, Atos declared my aunt perfectly fit for work, despite the fact she can’t count, read, write and can barely look after herself without support.

She was informed that if she had not found a job within the next year, her Incapacity Benefit would be stopped and she would be forced to go on Jobseeker’s Allowance (starting at £55/wk) or be put on a ‘welfare-to-work’ course – the courses have been next to useless thus far.

In any case, because my aunt was in no fit state to even understand how to challenge this decision, she would have been forced to accept it- she was only able to make the challenge because unlike others, she had supportive family members willing to fight the case.

When she told my father that her claim had been revoked, he immediately wrote to the Atos headquarters in Belfast to explain that his sister wished to appeal against her placement in the ‘working group’ –as it was called –and that she was indeed completely unfit to work.

However, within six days of the letter being sent, a response from Atos came through saying that her appeal had failed.

Whilst processing thousands of decisions, and taking into account mail from London to Belfast, this seems a ludicrously small amount of time (the subsequent tribunal wait took six months) and casts doubt upon whether the case was even read by Atos.

It fell upon her brother and sister to appeal through the courts and the case came to tribunal.

During this time, she was expected to collect large amounts of evidence to prove she was indeed unfit to work, and this involved calling the relevant clinics at the relevant hospitals, a letter from her GP and numerous reports on her health and wellbeing from specialists.

How, in her condition –a woman who cannot even spell her own niece’s name –is she expected to achieve all this when she can barely look after herself?

The answer is, if she did not have the support of her brother and sister who were willing to take time out of their own busy lives and dedicate the time to making sure their sister had the relevant information to challenge this disgusting claim that she was perfectly fit to work from Atos, then she would be languishing on an insecure and tiny Jobseeker’s Allowance right now.

During the time between the failure of the appeal to Atos and the tribunal, the mere stress of it caused my aunt to develop alopecia (symptoms include extreme hair loss).

Perhaps due to the restructuring of the NHS under Lansley, the medical reports took some time to come through.

Meanwhile, my father had to dedicate considerable time going through the bureaucracy of chasing them up (since he wasn’t the claimant, stringent approvals and checks were involved, despite the fact my aunt had given express permission for her brother and sister to talk about her medical conditions on her behalf).

Within a few hours of the deadline, the GP still had not written a letter backing up the claim that she was indeed entitled to incapacity benefits, and the letter had to be hand delivered to the court by my dad on his way to work.

The judge and attending physician at the tribunal was apparently fairly convinced that the Atos ruling was incorrect even before proceedings had begun, but they were nonetheless obliged to question my aunt, her twin and my dad in order to make sure they were right.

Her responses during the tribunal made her unfitness to work patently clear –when asked a question, she answered what would seem to be a completely different question, and my dad and other aunt had to take over.

My aunt was ‘acquitted’, and allowed the maximum period (24 months) on Incapacity Benefit before reassessment (six months of stress, illness, time-wasting and taxpayers’-money wasting later).”

It is shocking as a society to think that ordeals like this not only happen, but are a regular occurrence, and indeed even one of the milder ones.

It compares (in 2011) 5,300 deaths of people who were put in the “support group” – which accounts for 22% of claimants – for the most unwell, who get the full, no-strings benefit of up to £99.85 a week. 1,600 people died before the completion of their assessment.

Meanwhile, repeated delays have led to claims the system is in “meltdown”, and in the largest twist of horrible irony, Atos are sponsors of the Paralympic Games.

In 2010, Atos’ boss drew a salary of £800,000. This is nothing short of profiting from misery.

The scandal of Atos, and the criminality of other firms which the government has outsourced welfare claimants to, has been allowed to exist not by chance but by the long-running structural demonization of benefit claimants.

Decades of slander from the tabloids and politicians in all the main parties has led to the impoverished and disabled being stripped of their humanity, and led to a climate in which the behaviour of Atos’ assessors has become the mundane and commonplace.

Britain should be thoroughly ashamed of itself.


7 thoughts on “Atos Healthcare: Still profiting from misery

  1. Jan Tchamani says:

    Reading this makes me very angry. Anger energy is often all I run on. It gives me the ability to fight on, though.

  2. jeffery davies says:

    yes but it happening every day to different people and still our mps are quiet on our atos dwp figth .where are they filliong their pockets and not it seems helping us with atos jeff3

  3. kasbah says:

    It is the politicians and benefit-business gold-plated pimps who have no humanity and are therefore going about the business of stripping us of ours like blood-lusting vampires at a Transylvanian Feast!

    Politicians rarely act unless other politicians do, or they have a good moral compass, or
    citizens force them to. I think the time of forcing them to is upon us- through the courts and by taking to the streets. We can do it! Never give up, never.

  4. DAVID A SHAW says:

    The problem is those responsible for this know exactly what they are doing, they have no conscience and do not care. Pretty much like the Nazi party in the 1930s-40s. My personal opinion is this is who they are trying to emulate, and Mein Kampf is probably regular daily reading material for those who think it is such a lark to inflict such misery on the vulnerable of the nation. Britain does not know, as they have been lulled into believing that all that matters is TV and sport, hence reality is something they are a little bit insulated from, if this were not the case, how else can you attempt to understand what is happening to democracy, decency and respect for the vulnerable of this nation. The governments attempt to redefine disability using the Nazi economic model led to the gas chambers, where many think the only victims were Jews. Well this is not the case, the sick, the vulnerable, anyone who did not perform or meet the standard required were put to work or put to death. This is the plain truth, and it all started with exactly the kind of propaganda and policies we are seeing now, does history repeat itself? The way it seems to be going it very well might, let us not allow those who would destroy lives without care continue to do so, we are not weak, and we are not without a voice. The time has come to use it and powerfully, for those who think they can do these things without any notion of paying for their crimes will do well to think of Nuremburg, and do well to think of what happened to those they so desperately seek to emulate.

  5. Humanity2012 says:

    The National Socialist Regime indeed was Arrogant and Un Caring and so is the
    Con Dem Regime

    What makes myself really Angry is the Lack of Compassion towards One’s fellow
    Human Beings by those mesmerized by the Winner Takes All Mentality of

    A Good Article

    Welfare is more Important than TV

  6. Humanity2012 says:

    The 1st of August mark’s the Abolition of Slavery in 1834 .

    This was through the Slavery Abolition Act of 1833 coming into Force.

    Shame about All the Capitalist Slave Labour Exploitation of People Since .

    That Needs to be Abolished for Slavery to be Abolished


    Olympic staff name tags have lanyards bearing ‘2012’ which is marred by a red flash at the front on both sides with the ATOS logo…no the staff did not work for them, I asked…how many times will we have to pay? Lost for further words!

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