Benefit claimants take to social media to describe DWP ‘hell’ and ‘abuse’

We Remember June Mitchell who had terminal lung cancer and scored ZERO points on the DWP/AtoS Work Capability Assessment
We Remember June Mitchell who had terminal lung cancer and scored ZERO points on the DWP/AtoS Work Capability Assessment


By John Pring Disability News Service 4th May 2017

Disabled people have described how the “terrifying” and “abusive” benefit assessments delivered by the Department for Work and Pensions (DWP) have seriously damaged their health, and how its failings will affect how they vote in next month’s general election.

The discussion on the social media platform Twitter was the first major event organised by the new user-led campaign #CripTheVoteUK, which hopes to enable disabled people to become a major political force in the UK, and help decide the election.

One contributor to the discussion, Hazel Fairs (@Hazel_Fairs), said the benefits assessment process had been “hell”, and added: “It made me suicidal. It’s like having an insulting abusive controlling ex with the power to starve and evict you.”

Another, @hufflewoof, said the process of assessing sick and disabled people for their eligibility for benefits was “an abusive process, built on mistrust”.

She added: “I have several MH issues anyway but my interactions with the DWP have exacerbated them significantly. It’s been awful.”

Payton Quinn (@PaytonQuinn) said the benefits assessment process had been “difficult and exhausting”.

She tweeted: “Our PIP assessor lied on the report and they have ignored our complaints, rejected our appeal.”

Jen Byrd (@jenjenbyrd) tweeted: “Assessor had sweet, caring face on while writing inaccuracies and (purposeful?) misrepresentations.

“Assessor had no understanding of my illness(es), medical terminology or even, having read his report, morals.”

Juliette Gazzard (@juliettegazzard) said her dealings with DWP “drove me to a suicide attempt, panic state I have never recovered from. Live in constant fear of contact with DWP.”

One contributor to the discussion, @victoriaclutton, spoke of how dealing with DWP was “terrifying, frustrating, dehumanising and outright surreal”.

Jonathan Hume (@IamMrJ), who has previously told Disability News Service how an assessor working for government contractor Maximus asked him what was stopping him taking his own life, was another who described how his interactions with DWP had affected his mental health.

He tweeted: “I used to be confident. I didn’t used to panic at a knock on the door or unexpected post.”

Social worker Brooke Winters (@brookewinters33) said she was supporting #cripthevoteuk because she can see that austerity “isn’t working”, harms disabled people, and does not save money.

She added: “As a disabled person I don’t have the support I need or adequate health care under the current government.”

Another contributor, @zagbah, tweeted: “I have a MH issue and I want to #CripTheVoteUK because I don’t want to spend another five years having to prove I ‘deserve’ disability benefits.

“I feel really angry with the DWP. Because of them, all the progress I was making is in ruins. I have to start over, AGAIN.

“My agoraphobia is worse. I can’t take the rubbish downstairs now. I can’t even step into the communal hallway.

“Dealing with the DWP is like being forced to play a neverending, live action version of #snakesandladders.”

Journalist and presenter Mik Scarlet, tweeting at @MikScarlet, said: “I’m stunned at how scared I am every time I have a brown envelope in the post ever since my #PIP reassessment started. Nightmare.”

Activist Alice Kirby was another to discuss the impact on her mental health of continual communication with DWP, tweeting: “I hate contacting them, I hate them contacting me.

“Constantly receiving letters, sometimes every other day, feels like harassment.”

And Recovery In The Bin, the user-led mental health group, tweeted: “We in @RITB_ want to #cripthevoteUK b/c we are suffering individually and collectively by ongoing fear, harassment, sanctions, destitution.”

#CripTheVoteUK plans to share material about political parties’ disability policies through the election campaign, to “generate discussion about the issues affecting disabled people, including children”.

Although the campaign is non-partisan and does not promote any particular party, it will still be critical of policies that have harmed disabled people and those that could do so in the future.

It will also stress that the Conservative UK government has been condemned by both the UN’s committee on the rights of persons with disabilities (CRPD) and the Equality and Human Rights Commission (EHRC) for the abuse of disabled people’s rights.

Last November, a damning CRPD report found the UK government’s social security reforms had led to “grave or systematic violations” of the UN disability convention.

And only last month, EHRC concluded that disabled people’s rights had regressed in at least nine areas since the coalition government assumed power in 2010, and that disabled people were still being treated as “second-class citizens”.

Eleanor Lisney, disability activist and co-founder of #CriptheVoteUK, said: “Disabled people should make sure they tell the politicians that, for 13 million in the voting age, we make a substantial number.

“We need to vote in order to get a chance to survive the future onslaught on our human rights.”

Another #CripTheVoteUK campaigner, Dennis Queen, said: “At this point in time, disabled people are quite literally voting for our lives.

“We need all voters to know this is an emergency for thousands of disabled people and help us fight back.”

A second #CripTheVoteUK Twitter discussion, on Brexit, disability and intersectionality, will be held on Sunday (7 May), from 7-8pm, and will be hosted by Professor Anna Lawson, head of the Centre for Disability Studies and the new Disability Law Hub at the University of Leeds.

3 thoughts on “Benefit claimants take to social media to describe DWP ‘hell’ and ‘abuse’

  1. Terminator says:

    Everywhere I go from the GP, if I haven’t seen them before, to all encounters with the DWP I record my last F2F was for PIP and the nurse made,IMHO, two mistakes the first was saying the info I submitted was old, quickly countered with if I still have that condition then it’s bloody relevant! and the second, and possibly the biggest came in two parts she said that I would get the award and then followed that with she had never ever heard of my main condition. This just proves that it isn’t a Decision Maker that decides but the person who does the assessment. Ihave said from that day that if I ever go to a tribunal I would demand the decision makers and HP who did the assessment turn up to try and defend their report and decisions, of course as we all know they won’t turn up, just some pen pusher solicitor on behalf the DWP, don’t allow them to act on behalf of those that are not present, it smacks of the guilty sending a solicitor to represent a them so they can avoid jail!

  2. brittz10 says:


  3. spam says:

    Appealing my case at court appeals tribunal meant I saw my assessing nurse’s report & she referred to me as “it” which made me angry but mainly quite sad.

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